Our Promise

Return Policy

Ultrax Labs is confident in our products ability to support new hair growth. That is why we go above and beyond to offer a risk free experience for our new customers.

We offer a 30-day money back guarantee on any product bought directly from our website. No hidden fees, no hassles. If you are not 100% satisfied, send us an email at anytime within the first 30 days. We will provide you with a return address so you can send the product(s) back for your full refund. Please keep in mind that to prevent abuse of our generous policies, we only allow the return of one order per customer(or household) and for a maximum amount of $200. The refund does not include any upgraded or international shipping charges paid. Our policies only apply to products purchased directly through our website. If you purchased the products somewhere else, you will have to contact that marketplace and abide by their return policies.

Please contact us at questions@ultraxlabs.com or by using the form below.

Contact Info

Ultrax Laboratories

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  • If you have a question about an order that was placed elsewhere (local store, Amazon, eBay etc..), this is not the correct place to ask it. We will not be able to help you with your order issues. Please contact the merchant you bought the products from.